Advanced Presentation Skills
Building Resilience at Work
Change - Understanding and Implementing Change
Client Relationship Management
Coaching - Introduction to Coaching Skills in the Workplace
Coaching & Mentoring Skills
Communication - Effective Communication & Networking Skills
Counselling Skills at Work
Dealing with Challenging People Using Emotional Intelligence
Developing Yourself and Others
Discipline and Grievance Interviewing
Effective Communication Skills
Effective Delegation Skills
Effective Participation at Meetings
Enchancing Innovation and Creativity
Getting to Grips with Finance
Giving Briefings and Making Presentations
Giving Difficult and Constructive Feedback
Handling Customer Complaints
Identifying Training & Development Needs
Instructional Skills for the Workplace
Interactive Negotiating Skills
Interviewing - Recruitment & Selection for Beginners
Introduction to Emotional Intelligence
Introduction to NLP in the Workplace
Managing Successful Events
Managing the Demanding Customer
Personal Stress Awareness in the Workplace
Presenting in Public with Confidence
Presenting - Inspire with the power of your voice
Problem Solving & Decision Making
Professional Reception Skills
Professional Telephone Techniques
Stress - Dealing with Stress & Conflicting Needs
Stress - Managing the Pressures
Successful Project Management
Training Skills for Trainers
Understanding Good Practice in Workplace Coaching
Understanding Organising and Delegating
Understanding Recruitment & Selection - New Staff
Writing - Business & Report Writing Skills
