Criticial Conversations for Managers

Whether you are saying 'no' to a request, communicating bad news, dealing with poor performance or recruiting staff, critical conversations happen throughout the year.

By using a simple four-step process every conversation can be made more effective for both parties. During the course there will be opportunity to practice a variety of real life situations so practical learning can be taken back to the workplace.

One Day Course

Course Outline (PDF)

Course Objectives:

Create personal ownership in performance improvement.
Manage the critical performance review conversation.
Commit to the way forward – in partnership.
Give effective feedback.
Deliver bad news and sensitive issues with empathy.
Effectively resolve conflict.
Manage emotion in reaction in both yourself and others.
Face up to difficult decisions.

Price: £450 + vat

Dates

Monday 30th June 2025
Friday 29th August 2025
Thursday 16th October 2025
Monday 15th December 2025

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